Combatants: on eachothers turf, surfin’ the waves or another ‘blingbling’ bing?

June 2, 2009

The last two weeks have been very promising with new launches and sneak previews into what the giants are up to while old enterprises are going down (GM). Google strikes its first really vital attack to the one pillar in the Redmont Castle, being MOSS by launching its amazing waves concepts. I truely like the freformedness and streamy spirit to collaboration and conversation, that might overcome the knowledge sharing problems from the past. From the other side of the ring, we get a airy punch from northwest reaching for the findability organs. First impression from the search experts is pretty lame. Bing will evolve into semantic and a structured data exposé and I reckon there are some real Norweigan Wood built into the house to make-do.

Emerging technologies like wave, WolframAlpha and Bing fuels the Enterprise 2.0 scene. Outstanding questions raised, is when will these things go live in reality inside and outside the corporate environent. My humble answers, sooner than later, given the speed of change we all are undergoing. Business need to be reshaped to value networks and reach for new open innovation spaces to get profitable. The end-user community, you and me, demand simplification and interoperability. Hence firsts trials will probably be in the crossroads where different business ecologies meet and re-invent new networks, as in the intersection for Lifescience, Healthcare and citizens/patients. Each vertical have their own spices to the stew, but it will all become new semantic meaning to our daily lifes on the net.

Advertisements

Hitchhiker’s Guide: the ‘collective mind’, your new travel companion?

May 26, 2009

With vacation soon within reach, one starts to reflect upon ‘travel experiences’. In the hay days being youngster and backpacker late 80’s and early 90’s, before the omnipresent “Net” you travelled the world with pocket travel guides, and the serendipity of meeting new friends along the road.  Yellow notes in youthostels told you true storytelling from travel-companions, cues on what goes and what sucks… Go with the flow, and enjoy!

Since the event of the web in mid nitties, we have never seen so much content and web services dealing with travel/tourism experiences: both business travel, and true leisure. Virtual travel, is something my son (six years old), enjoys in his mind boggling journeys using GoogleMaps and GoogleEarth 😉

Dad, lets visit the Grand Canyon again before departing to Münich to glanze at ‘his’ cousins house….

What strikes me and others[swedish] is the lack of simplicity when being in pre-travel modality. You have a hunch or a gut feeling on what you are getting at, but fail to be on spot. Almost every travel site or booking site on the web use the very same trope: Business Travel! You know when you are about to depart; where you are going to have your meetings and when you are about to travel to your home sweet home. While being in travel mode you might even use some spare time to recreation? events or whathaveyou. Best Practice amongst the travel & tourism business community, have picked up some early on success stories from business travel sites, and the road have eroded ever since…. For us being in leisure less well planned travel mode. This state of affairs don’t match at all. A ‘Human Companion’, that guides you please? and you reach for the phone to call the travel-agent instead. The problem with the agent, is that he or she have to cope with the very same difficult end-user experience, and in many cases even worse ‘terminal based’ access to pre-Dinosaur relics, while keeping you in the conversation to make the reservation. The incentive! And not to mention, she/he only give you the experiences she has an incentive to book. No kidding 😉

Simple everyday scenario (me and my beloved wife in conversation about possible nice places to pay a visit):

wife: wouldn’t it be nice go to some warm place in the autumn?

husband: huh! (trying to evaluate the cost benefit analysis of continuing the dialog, having ‘credit crunch’ news stories crispy and clear in mind and with sanity check to the family expenses)

wife: can’t you find a set of ‘affordable travel experiences’ to pick from ( somewhere, in a undefined timesphere? being rainy season here in Sweden)

husband: well I could try Google….(after hours trying different travel portals, and booking sites, he fails to please the wife and her less well defined question to get a nice vacation)

Why don’t we add a ‘smart’ decision support system to help us? It is not information overload, it is filter failure!

The data about world travel, bookings and statistics are all there in the cloud, in conjunction with the ‘storytelling’ from the social media. Heureka, WolframAlpha might be the future solution to our quest? If mathematica have the ability to answer simple questions like ‘San Francisco to Tokyo‘ with simplicity, why on earth not make an investment to infuse all travel and tourism (pre-dinosaur) information systems with brilliant algoritms to compute the question raised from my beloved wife above…..

In pre-booking mode you only need rough guides to what fit for purpose, and when different travel destinations would suite your vacational dream, romatic weekend or whatever you are looking for. If you also added ‘the stream‘ to get the ‘collective mind‘ as your travel companion, boosted with  a similar end-user experience as WolframAlpha, combined with GoogleEarth (virtual travel)?! To develop this master travel experience, the travel and tourism industry need to embrace ‘open innovation‘ and release their internal data, work coherently and networked with service providers like WolframAlpha to unleash the beast. In the best of world we would see a change towards simplicity and ease-of-use, where each and every node in the network worked with great interoperability (sharing data) and use similar services.

When being in transactional mode, doing the actual booking: the scenario is pretty much straight forward eCommerce, but there are options to add temporal and contextual experiences from the Net. Similar to Amazon and the world famous cross-linking. Bare in mind, this would best be rendered in a ‘sites network ecology’, not ‘a site’ tinkering.

When you finally do travel and enjoy the treasures of the world of tourism ‘the stream’ will feed you with temporal, spatial and timely triggers to your mobile ubicomp devices.  I wrote about  similar scenarios in earlier research papers, with the case story for VisitSweden and now the social media extention CommunityofSweden (both being award winners).

If we don’t get killed by the stream I hope that Steven D. Levitt will develop some comprehendible Freakonomics story to make-do to convince the travel and tourism industry to behave more like our travel companion. I wish you all joyful journeys going forward.


42: interoperability and computational knowledge a fun early ride….

May 18, 2009
Ever felt happy using your computer? Well today I had one of those rare moments, when my face smiled from ear to ear while tryin’ the infamous new quest to human knowledge. WolframAlpha, is still in the first crawling modes, but computational knowledge have never been so easy to reach [intro-show]. WA won’t answer all my questions to life, universe and everything [D. Adams], but you bet I will be unbeatable in any Pub Quiz going forward using Cuil, Blinkx and WolframAlfa in a nice combo of Question:Answer sessions, topped with a pint of Guiness.

If the answer is 42 ( my age very soon, still being a man in his prime, 41), we all ask ourselfs what is the question?

Well, in my practice working with information management issues, I pretty often ran across interoperability problems when diving into the wast informtion environment of any large scale corporate landscape. Business Intelligence crowds, wish their cubes and datawarehouse binary & digits filled respositories could be as fluent as WA to the end-users never ending quest to make up new possible matchmaking efforts. Even before getting there, we need to take all the data to the laundry. From my very narrow perspective, I forsee WA-fused apps in the corporate landscape where internal data will be matched real-time with WA engine public domain knowledge. As intel inside logo, we will get apps all over the place with WA enabled.

Math will be the most sexy major subject of them all: imagine a classroom at University crowded with newly enlighted pupils, and equally gender based 😉

I wish I had a snippet of brain capacity from Dr Wolfram, but hell no. I am a mediocre ‘wannabe’… Well in times of crowdsourcing You don’t have to be the smartest IQ wise person. Good enough will do, and adding time and spritit and networking skills to the pot, will give even you a taste of knowledge/expert amongst peers and friends. This is why I found it a bit strange that, apart from the community at the site, there were no visible way to connect users using the WA-engine? and by that visualise new ground breaking ways of constructing clever questions…. well I am pretty sure that this will be amended in WBeta or even before that.

Well now I gotta invent ‘clever’ questions, and that isn’t all to easy. I have the answer, 42 but will I do with that? Friends, that is what we all will see in the future that is a bit sunnier today.


Serendipity, and the mothers of innovation

March 5, 2009

There is a quest to grasp the Enterprise 2.0 arena both in academia, knowledge management evangelists, and within practice. The terminology is rather blurred and fluffy, but expresses a urgent need to describe the make-do easy going attitude digital natives share towards information seeking, social networking and work practice, that ‘might’ be coupled to a new business setting going forward. In these early days we only sense a notion of the general direction, but fail to prove the evidence. Mostly we share corporate stories, that gives us all the feeling of being part of the change. As researcher and practitioner, I also fall into the simple means of explaining the change in the bedrock of web 2.0 technologies. Artifacts have always changed our human social behavior, but it isn’t that obvious what technology at hand that will gives us such a big leap forward, that we in the history lessons later will reflect upon this as “revolution” in contrast to “evolution”. Timely given the fact that it is exact 200 years ago, since Charles Darvin, made a big step for mankind!

Being digital emigrant, but rather grown up, having used Internet since 1989, my simple stab at this change, is that the social tendencies we now are facing was the bedrock to why I started to use usenet newsgroups, mailing-lists, ftp and other obscure IP protocols. Sharing is in the spines of all this, what has changed is the ubiquitous information environment, and ease-of-use for people outside nerdy Unix worlds (where I started off). Network theory explains these changes in pretty simple means, that makes sense to us all.

Turning the corporate landscape inside out, as proclaimed by Wikinomics author D. Tapscott, or other related works. Will that present a new Enterprise 2.0 arena for all of us?

I think, the answer is yes! but without proven evidence and data we stand small in this sandbox. The scent of emerging change is in our face. The Mash-up soup economy we now are facing stresses the need to network to survive. What all business managers fear is arbitrary decision making (even if that is what they practice daily), and losing control? The killer application is the in-built feature of all humans to have a strong gut feeling for adaptation, and where serendipity will play a key-role. Open-Innovation will give us competitive advantage, if we leverage the networking, and manage (or care taking /cultivate) these changes properly.

Adaptative Organisms, according to Mr Darwin, within nature and elsewhere have three markers to cope with change and risk: Diversity, Autonomy & Responsiveness and Communication (with friends and foo’s). In this simple explaination ones realises how enterprise 2.0 and web 2.0 technologies, regardless of their actual merits being contributions to terminology, fits for purpose. Coping with risk and change will not be possible with traditional management agendas or technologies.

Innovation, and use of technology in this scene grouped together as web 2.0, have been cross-linked with other emerging terms such as intranet 2.0?

or enterprise content management 2.0 or information seeking 2.0. From a sales-pitch point of view, it makes sense if you are a service or a vendor company in this space. (Disclaimer, hence these slides)

From a researchers point of view, these new terms defocuses from the actual need to explain the change in less marked oriented terminologies that will stand up in court years from now.

There is also mixture of what actually brings value to web 2.0, either realised as intranet 2.0 tinkering or improved information seeking experiences to match people, peers and networks. Truly it is a obvious shift from old school top-down derived knowledge management (codified knowledge) initiatives from late 80s and early 90s. Social Networking is human behavior, but the tools at hand renders different forms of information management, believe it or not! and in these days of dispart teams, groups and people ICT is the mediator. Not the camp fire where storries were told! The fascination with social media relates to us being social creatures, listening to the grapewine to survive in our group.

Knowledge Sharing, is in dire need of experience not only capabilities to cope with search and social media, and into this hot pot of loose ends and no means, the mash-up soup boils. To become competitive and unleash serendipity to the work place one need to bridge generation gaps!

Misconceptions, and rumors of “loss of control”?

In recent posts in both popular press, and elsewhere many “sayers” and “knowabouts” express the fear of losing control, when releasing the powers in-built to web 2.0 tinkering.

Problemet är att spårbarheten försvinner om skapande av information ges helt fria tyglar.

Traceability in any digital domain in No problem, even so, the open-arenas as with wiki’s, leave very fluid tangible traces of contribution in the logs, and within an internal setting all entries into social media will be connected to strong end-user profiling and security! Much better than the old school document centric way of solving collaboration, with work-in-progress documents tossed around, and where the changes will be lost over time, and the miss-use of corrupted temples makes it even more complex. For most organisations, it is only a matter of enforcing information management policies, standards, guidelines, procedures, governanace models and tools to increase the traceability, and features for future need to retention.

In the Enterprise Content Management arena, and especially within the practice amongst large intranet owners within the communication networks, the loss of control of published material on the intranet is really tangible. Control over the editorial processes and a strong force to use the channel as push, have given most corporations intranets that are indifferent for everyday users.

– De måste förstå skillnaden mellan en blogg och formell information som skapats av intranätets redaktörer. Om inte den mognaden finns måste man först utbilda medarbetarna, säger Fredrik Ring, ansvarig för enterprise content management på Logica.

There is obvious differences between push and pull and mass-collaborative environments, and in the end-user experience this should be pretty easy to illustrate with genres, and visible markers. People aren’t stupid! The real value is set, when intranet managers will realise this, and mash-up their push-angst to intertwingle information flows, based on end-users actual needs, not only corporate ambition to use the intranet as their vehicle.

In the story  Tower of Babylon, human communication and problems related to reach out, outside your community illustrated our human errors. Border Objects, being language constructs have always been the means to cross-link practices, languages and cultures.

En viktig del i tänkandet bakom Enterprise 2.0 är klassificering, taggning, av information för att öka sökbarheten

Information Management and Information Architecture practices and practitioner have worked with ontologies, taxonomies, and controlled vocabularies and information models to bring order into the unstructured reality being provisioned by us humans. Good effort, but less used! Hence poor findability across all digital information environments. Social Tagging and folksonomies raised great expectations from IM and IA folks, including myself. It is a great promise in the networked society to rebuild the Tower of Babylon?  but there are still hurdles to cope with before we reach the promised land.